FAQs

Q?

Do you carry more products than are on your site?

A.

Most definately! We literally carry thousands of products that can be customized with your logo or other information. Be sure to contact our sales team to inquire about your product interest.

Q?

Do you offer credit terms?

A.

Yes, we do. For newly opened accounts, a deposit may be required as we are a custom artwork provider and are not able to resell items that are not picked up or have declined payments. Once your account has 2 successful transactions, a credit application may be completed and submitted for review. We can typically complete your application in 1-2 working days upon contact with references.

Q?

What types of payment do you accept?

A.

We accept personal or business check, as well as, most major credit cards. Company purchase orders are gladly accepted for revolving credit accounts. Terms may vary for individual accounts based on credit criteria.

Our online eCommerce Stores for corporate buy programs are setup to accept Paypal payments. Additional payment methods will be established in the near future.

Q?

Can I submit my own artwork for imprinting?

A.

Yes; you can certainly supply your own art. We do however have some format best practices that should be adhered to in order insure the best possible image output:

  • For all ad specialty items (mugs, keychains, etc.) it is best to provide a vector file format such as Adobe Illustrator .ai, .eps or .pdf to ensure thin lines and text reproduce as accurately as possible. Please convert any text to outlines.
  • For screenprinting, we ask that art be supplied at 100% scale that you wish to print at. Color format is RGB at no less than 150dpi resolution. Again, vector is best but not required for screenprinting. Please avoid using web based images as their resolution is not sufficient for printing.
  • For offset (traditional paper) printing, 300dpi CMYK color format is required. Print ready .PDF files are preferred with fonts embedded or converted to outlines.
  • If you have any file submission questions, please call us for the quickest response.

Q?

What regions do you provide service to?

A.

For the past 20+ years, Tropical has focused our promotional service efforts mainly to the central Florida region. However, with our explosive growth over the past few years, we have grown to service the entire state of Florida and expanded even further to the central and west areas of the United States as well as the Caribbean islands. Nowhere is out of reach for the Tropical touch!

Q?

Can I shop your products online?

A.

Well yes and no. While we have our robust portfolio of products and services in our Gallery for your review, our ecommerce site is currently under construction. We hope to have it completed soon so please check back for updates often.

Q?

When submitting my own artwork, how do I get it to you?

A.

For small sized files, you may send them as email attachments to:  artdept@telfla.com
For larger files (over 10 megabytes), we have an FTP server setup for your use. Please contact our Sales department for access and FTP Client software settings. This is a one-time setup and will remain open for your upload use after initial configuration. There is no charge for this service.

If you need to obtain FTP software, we recommend FileZilla as it has tested well with our cloud servers. You can download it here by choosing the correct version for your platform (Mac, PC, etc.).

FileZilla is freeware/shareware and will not cost you anything to obtain although they may ask for a donation to the programmer.